The Art of Dealing with People

by Hari Middleton

No matter what field your business operates in, your success will largely be dependent on how you deal with people. Ranging from your employees to your customers or even to your investors, each interaction is equally important. This perspective encompasses many intangibles from leadership qualities, to your ability to share ideas and to influence people, consequently in my opinion, the most useful resource available to entrepreneurs is human capital so mastery of this skill is essential.

Despite, it's clear importance to both your professional and personal development, these more ‘human skills’ are often neglected and not improved as they should be! So without further ado, here are a few top tips to improve how you deal and connect with people within the business world!

Top tips:

1. ALWAYS do your background research

If you’re going to meet someone for the first time, whether this is for a business meeting or a sales pitch then ALWAYS do your research. Whether this is fully knowing the subject matter that you are meeting to discuss, or even going as far as researching the people you are encountering. Through the wonders of modern-day technology, it is easy to do a simple search to find their LinkedIn - doing so enables you to understand more about the person, helping you in tailoring what you're planning on saying to ensure it matches their needs.

2. Be genuinely interested

It’s a fact in life that most people prefer speaking about themselves and their own interests, as opposed to listening to others. There are many actions that you can take to ensure that you improve your business relationships with others. This is precisely where your research can come in handy, by understanding what topics are of interest to them, so you can engage in their subjects of passion. Basic psychology would suggest that this makes you appear more likeable to others and thus improve your mastery of people. Even just taking the effort to remember something as simple as the other person’s name, can go a long way and show that you are truly engaged with the person. While it may seem trivial, being engaged can really make a difference. If you don’t believe me, then I challenge you to try and truly be interested next time you meet someone new and then see the results.

3. See the other person's point of view

Often when entering a meeting, our only thought is how you are going to get your desired outcome. However, such a mindset often leads to conflicts that harm the resolution of the meeting. So while at first, it may be challenging to alter your perspective, one of my top tips for dealing with people is to always think to myself what does the other person want out of this. Doing so can help you to understand the other person’s motives and ultimately come to a positive conclusion for all parties.

Hopefully these top tips will help you out in your day to day routine, yet if you're looking to gain even more insight to the matter than check out Dale Carnegie’s legendary book ‘How to win friends and influence people. Despite having been written originally over 80 years ago, it has not aged in the slightest and still provides unmeasurable insight on how to improve your dealings with ‘people!’

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